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Cancellation and Missed Appointments

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Cancellation and Missed Appointments

We understand that sometimes cancellations and missed appointments are unavoidable – however, please be mindful that a therapist has been allocated to you, and generally your appointment cannot be filled by others at short notice.

NDIS clients: 

If you are unable to attend your scheduled appointment time, then please note we require 48 business hours* notice (i.e. this doesn’t include the weekend) otherwise a cancellation fee (charged at 90% of your session time) will apply. This is in line with the requirements set out by NDIS to help ensure therapy time can be fully utilised and applies to NDIS clients only.

Private Clients:

If you are unable to attend your scheduled appointment time, then please note we require 24 business hours* notice (i.e. this doesn’t include the weekend) otherwise a cancellation fee of $25 will apply.

All Clients:

If it is possible to provide you with an alternative (such as a Skype or phone session) we will make every effort to do this so that you can avoid the late cancellation fee.

Alternatively, if you have an NDIS plan and we can utilise the time for approved activities outlined in your service agreement (such as liaison with teachers or other health professionals involved in your program; developing new materials and resources to support your plan; or updating your progress reports) then this non face-to-face activity can be booked against your plan instead.

You can contact the clinic by emailing us at contact@stirlingspeech.com or calling us on:

9275 7118 (Morley) | 6269 2726 (Ellenbrook) | 9399 8547 (Armadale)

Our reception team do not have the system capabilities to override missed appointments or waive fees – but if you have any concerns about the process please contact@stirlingspeech.com

Our clinic operates in usual business hours. Notifications received outside business hours will be logged at 9am on the following business day.